• You can select the items you like on the website and add them to your shopping cart.
• Complete the checkout process and fill in the necessary contact and delivery information.
• After submitting the order, you will receive an order confirmation email confirming that the order has been successfully submitted.

• Shipping is usually calculated based on the shipping address, and the exact shipping amount will be displayed on the checkout page.
• Free shipping may be available for specific promotions or orders that meet certain conditions. Please contact us for specific information.
• Currently, we can only provide services to customers in British Columbia, Canada. We will come to other areas soon. Thank you for your patience and support!

• Our standard delivery time is usually 7 days, and the exact arrival time varies by region.
• Once your order is shipped, you will receive a confirmation email with tracking information, and you can track the status of your order online at any time.
• If you have special delivery needs or an emergency, please contact our customer service team and we will do our best to arrange the fastest delivery method for you.

• We believe in the quality of our products. If you're not fully satisfied, you can return any item within 7 days of purchase, provided it's in its original condition with tags attached.
• Please provide your order number and reason for return. Our customer service team will review the return request and if the return is approved, further instructions will be sent.
• Only items purchased directly from SportiveLives.com will be accepted. For products purchased from authorized retailers, please contact them directly for returns.

• Returned items must be original, including any attachments, manuals and documents.
• The returned item must be unused, in the same condition as the one we sent you, and in its original packaging. Stains, folded cards, broken seals/broken plastic foils will not be accepted. If the product is shipped back to us in conditions that are unacceptable, we reserve the right to no refund or exchange. Personalized products cannot be returned or exchanged.
• Final Sale items do not accept returns, in case of quality problems, SportiveLives will accept replacement at our expense.

Please contact our customer support team to initiate the return process. Please provide the following information:Order number、Proof of purchase、Video or photos of the faulty product Full shipping address、Contact telephone number.In some cases, you may be asked to provide a video or photo of a defective product as evidence of a refund or replacement.

• Processing returns may take up to 14 business days from us to receive your return. Once your return has been processed, we will email you for confirmation.
• For returned products, defective products will be fully refunded. For non-defective items, the refund does not include all shipping and handling charges.

All refunds will be credited to your original payment method. If you paid with a credit or debit card, a refund will be sent to the issuing bank within 14 business days of receiving the return or cancellation request. Please contact the issuing bank to ask when the credit will be credited to your account.

• All customer information is protected by strict confidentiality and security measures to ensure that there is no unauthorized access or disclosure.
• We use encryption technologies such as SSL to protect the security of online transactions and ensure the secure transmission of your payment information.

• All payment information is securely encrypted to protect your payment security.
• We do not store your credit card information or bank account information, which is processed directly by the payment gateway to ensure the highest level of security.

• Please refer to our Privacy Policy page to learn how we collect, use and protect your personal information.
• We are committed to using your information only as necessary and in compliance with applicable laws and regulations.

• We use cookies and similar technologies to improve the functionality and user experience of the website.
• You can manage Cookie Settings based on your personal preferences, including disabling cookies or setting browser notifications.

• If you have any questions or concerns about privacy and security, please contact our customer service team using the contact details provided on our website.
• Our customer service team will be happy to provide you with support and answers.

• Find the login option at the top of the website and enter your account details to log in.
• On the "My Account" page, you can view and edit your profile, view your order history, manage your shipping address and more.

• Most of our products dont come with a warranty. If a product has warranty, it will be mentioned on its page.
• The goods we offer are subject to strict quality control and inspection. If you find quality problems after receiving the goods, please contact our customer service team as soon as possible after receiving the goods.
• We will provide return, exchange or repair solutions depending on the specific circumstances of the product to ensure your satisfaction.

Commodity prices are usually shown as pre-tax prices. At checkout, applicable taxes and fees will be added based on your location.

• If you need to cancel or modify an order that has already been placed but has not yet been shipped, please contact our customer service team as soon as possible.
• We will do our best to assist you with order change requests, but this may vary depending on order status and processing progress.